US Airways shared an extremely graphic NSFW tweet depicting a picture of a customer with a toy airplane strategically placed in her nether region.
The customer in question was complaining about US Airways’ poor service, and in the tweet, the airline said “We welcome feedback, Elle. If your travel is complete, you can detail here for review and follow up”. Clearly the airline did not notice that the woman had sent the picture with her feedback, and inadvertently shared the picture with its thousands of twitter followers.
The tweet remained online for almost an hour before US Airways noticed the issue, and had already been retweeted and shared on the internet. In a subsequent tweet, the airline apologised for sharing the photo by sending out the following tweet: “We apologize for an inappropriate image recently shared, as a link in one of our responses. We’ve removed the tweet and are investigating.”
Given the inadvertent sharing of the tweet, the customer’s complaint will definitely have come to the attention of senior management at the airline!
If you absolutely have to see the uncensored version of the picture, be warned that it is very NSFW. It can be viewed HERE (don’t say we didn’t warn you!).